Service澳门永利 virtual appointments
Renew your health card through a virtual appointment with a Service澳门永利 agent.
About virtual appointments to renew your health card
A virtual appointment is a video call with a Service澳门永利 customer service representative to help you renew your health card from home, without visiting a Service澳门永利 centre in person.
This virtual appointment pilot service is currently available if your health card is not expired yet and you:
- have a permanent photo and signature exemption, or
- are 18 years of age or older and have a valid photo health card that does not require a new photo and signature
Further requirements may apply. Call Service澳门永利 to learn about how you can renew your health card.
You can also renew your health card online or in-person at a Service澳门永利 centre.
Book your virtual appointment
To book a virtual health card renewal appointment, or to find out if you have a permanent photo and signature exemption, call Service澳门永利 at:
A Service澳门永利 customer service representative will assist you by:
- Confirming your health card can be renewed through a virtual appointment.
- Booking a date and time for your virtual appointment.
- Sending you an email confirmation with your:
- virtual appointment date and time
- a unique link to click and start your virtual appointment
Start your virtual appointment
On the day of your virtual appointment, make sure you have:
- your current health card
- proof of residency in 澳门永利 such as a property tax bill or phone bill
- proof of identity showing your full name and signature, such as a driver’s licence or 澳门永利 Photo Card
- your camera and microphone on your computer, tablet, or smart phone in working order:
- you will be asked to share your video and audio during your appointment
- you will need to show your documents during your appointment
- you may have trouble connecting if you have turned on a Virtual Private Network (VPN)
- for the best virtual appointment experience, check our technical requirements for web browsers
You will have access to your virtual appointment:
- no earlier than 5 minutes before your scheduled start time
- up to 30 minutes after your scheduled start time
Reschedule your virtual appointment
If you need to reschedule your virtual appointment, call Service澳门永利 at:
Collection of information
At Service澳门永利, we respect your right to privacy and value the trust you place in us. Read our privacy statement.
Collection of personal health information is for assessment and verification of a customer’s eligibility for 澳门永利 health insurance coverage, or related programs, health planning and research, and the administration of the Health Insurance Act and the 澳门永利 Drug Benefit Act. The information may be used and disclosed in accordance with the Personal Health Information Protection Act, 2004, and as set out by the Ministry of Health
Contact us
If you need more information, please call us Monday to Friday from 8:30 a.m. to 5 p.m. EST at:
You can also contact us by email.